SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-8 Business days |
| Canada, Europe |
4-12 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BestPetPoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestpetpoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is an incredibly awesome product. I and my wife loves this product so much. We always watch Netflix or Youtube video when we are having lunch and dinner. Since we don't have a large tv in my house we always watching those with a small phone. After buying this product, we are so satisfied watching video with this product. It would be the best choice if you want to watch your phone screen bigger. Thanks for selling a great product!.
REALLY GOOD 👍👍 I be impressing people when I pull it out. They have never seen anything like that before. The first I got was a small one I liked it so well I ordered a larger one and glad I did.
The goods came on time. The description corresponds. The packaging is slightly crumpled, but the goods are without damage. The installed screen angle is optimal. The screen suits me. Seller respect.
We love this product because its portable, light weight, and doesnt need to be plugged in. Its super convenient for watching in the car. Our daughter loves watching nursery rhymes so this comes really handy during long car rides for us. The product is as described and functions the way it says.
This screen was a great gift for my fiancé for his birthday! He works nights, and on his breaks generally watches shows on his phone, but with such a small screen it can be a hassle. So I bought this in hopes of making his breaks a bit more enjoyable. The screen allows for a larger magnified screen to watch things on. It isn’t very expensive and works great! I thought the quality was really nice and he absolutely loves it!
This is a neat gadget to have if you use your phone a lot to watch movies and TV. It’s clear when it magnifies. I have an iPhone 11 Pro Max with a case. I keep the case on (to answer one person’s question). It’s foldable, so it stores easily. I honestly just put it on my chest and watch it while I’m in bed. When I’m done, I fold it up and put it in my night stand. For the price, and to help save your eyes, I recommend this.
I was really surprised. It works great and you do not have to be in a darkened or dark room. It works fine in regular daylight. It is a little awkward sometimes moving it around to get the right angle, but after it is positioned it is great. Good for like two people, or just me, watching a video while waiting for someone in a car. Gives a bigger view. You can even use it as a magnified for small work like knitting or soldering. (My wife knits, I solder, if you were wondering.) Anyway, I am happy.
I like watching shows on my phone, especially when I'm at work. This screen magnifier makes the image in my phone screen bigger. It's easy to set up and put away. It's lighter than carrying my table. The screen is bigger than my tablet screen.
This is VERY handy for when my kid wants to watch something and my phone screen is small or they keep touching it and changing the video. This makes the screen bigger and I don't feel so bad that they are watching on my small phone.